Last Updated: [13/06/2026]

1. Introduction

OTAT we are committed to protecting your privacy and handling your personal information in accordance with applicable Australian privacy laws and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, purchase products, submit enquiries, complete referral forms, or otherwise interact with our business.

By using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

We may collect the following information:

Personal Information

• Full name

• Email address

• Phone number

• Billing address

• Shipping address

• Business or organisation details

• Account login details (if applicable)

• 
  

Order Information

• Products purchased

• Transaction details

• Delivery information

• Payment confirmation information

Referral Information

• Referrer details

• Participant details

• Information submitted through referral forms

• Supporting reports and documentation

NDIS-Related Information

• NDIS participant information voluntarily provided by participants, carers, Support Coordinators, Occupational Therapists, or other authorised representatives

• Information relevant to Assistive Technology enquiries and support

Website Usage Information

• IP address

• Browser type

• Device information

• Operating system

• Pages viewed

• Time spent on pages

• Referral source information

Cookies and Analytics Information

• Cookies

• Website analytics data

• User interaction data

3. How We Collect Information

We may collect information through:

• Website contact forms

• Referral forms

• Product enquiry forms

• Orders and purchases

• Email communications

• Telephone conversations

• Website cookies and analytics tools

• Information voluntarily provided by users, participants, carers, Support Coordinators, Occupational Therapists, and other professionals

4. How We Use Your Information

We may use your information to:

• Respond to enquiries

• Process orders and payments

• Arrange product delivery

• Manage referrals

• Provide Assistive Technology information and support

• Recommend suitable products and solutions

• Improve our website and services

• Send updates regarding products and services

• Respond to customer support requests

• Detect fraud, security incidents, and misuse

• Comply with legal and regulatory obligations

5. Referral Information and Participant Data

OTAT may receive participant information through referral forms submitted by Support Coordinators, Occupational Therapists, healthcare professionals, family members, carers, and other authorised representatives.

This information may include participant details, disability-related information, Assistive Technology requirements, reports, and supporting documentation.

Referral information is used solely for the purpose of reviewing enquiries, providing product information, responding to referrals, and assisting with Assistive Technology-related services.

Access to referral information is restricted to authorised personnel and handled confidentially.

6. NDIS Participant Information

OTAT supports NDIS participants seeking Assistive Technology products and related information.

Information provided in connection with NDIS enquiries may be used to:

• Understand participant needs

• Recommend suitable Assistive Technology options

• Assist with product selection

• Communicate with participants and authorised representatives

• Support equipment enquiries and purchases

Information will only be used for legitimate business purposes related to the services requested.

7. Sharing of Information

We do not sell personal information.

We may share information with:

• Delivery and logistics providers

• Payment processors

• Website hosting and technology providers

• Professional advisers and consultants

• Government agencies and regulatory authorities when required by law

• Third-party service providers assisting in business operations

Information is shared only when reasonably necessary for business operations or legal compliance.

8. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve user experience and website functionality.

We may use analytics services such as Google Analytics to understand:

• Website traffic

• User behaviour

• Popular pages

• Website performance

This information helps us improve our website and services.

Users may adjust browser settings to refuse cookies; however, some website functions may be affected.

9. Marketing Communications

We may send updates regarding products, services, promotions, and business news where permitted by law.

You may opt out of receiving marketing communications at any time by contacting us or using the unsubscribe option provided in communications.

10. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Security measures may include:

• Secure website hosting

• SSL encryption

• Restricted access to information

• Password-protected systems

• Secure storage practices

While reasonable precautions are taken, no method of electronic transmission or storage can be guaranteed to be completely secure.

11. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes outlined in this Privacy Policy or as required by law.

When information is no longer required, reasonable steps will be taken to securely destroy or de-identify it.

12. Access and Correction of Information

You may request access to personal information we hold about you.

You may also request corrections if information is inaccurate, incomplete, or outdated.

Requests can be made using the contact details provided below.

13. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content, or policies of third-party websites and encourage users to review their privacy policies separately.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any updates will be published on this page and become effective upon publication.

We encourage users to review this Privacy Policy periodically.

15. Contact Us

If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact us:

OTAT

Email: Admin@otat.com.au

Phone: 

Address: 

16. Consent

By using our website, submitting enquiries, completing referral forms, purchasing products, or otherwise interacting with OTAT, you consent to the collection, use, storage, and disclosure of information in accordance with this Privacy Policy.