Last Updated: 13/06/2026

1. Acceptance of Terms

Welcome to  OTAT.

By accessing or using this website, purchasing products, submitting enquiries, submitting referrals, creating an account, or otherwise interacting with our services, you agree to be bound by these Terms and Conditions.

If you do not agree with these Terms and Conditions, you must discontinue use of this website.

2. Website Use

You agree to use this website lawfully and responsibly.

You must not:

• Use the website for unlawful, fraudulent, or misleading purposes

• Interfere with website functionality or security

• Attempt unauthorised access to systems, accounts, or data

• Upload viruses, malware, or harmful content

• Misrepresent your identity, authority, or relationship with another person

• Copy, misuse, or reproduce website content without permission

We reserve the right to suspend, restrict, or terminate access where misuse is identified.

3. Products and Services

OTAT supplies Assistive Technology products and related support services.

Products may include:

• Mobility aids

• Wheelchairs

• Mobility scooters

• Bathroom and toileting equipment

• Daily living aids

• Transfer and safety equipment

• Pressure care products

• Bedroom and sleep solutions

• Other Assistive Technology products

Product availability may change without notice.

Some products may be available for direct online purchase. Other products may require an enquiry, quote, trial, measurement, assessment, or consultation before purchase.

4. Product Information

We make reasonable efforts to ensure product descriptions, specifications, images, pricing, dimensions, and other information are accurate.

However:

• Product images are for illustrative purposes only

• Colours may vary between screens and devices

• Specifications may change without notice

• Product dimensions and features may vary slightly due to manufacturing changes or tolerances

• Availability may change depending on supplier stock

Customers are responsible for reviewing product information before purchase and contacting OTAT if unsure whether a product is suitable.

5. Orders and Acceptance

An order submitted through our website is an offer to purchase.

An order is accepted only when:

• Payment has been successfully processed; and

• OTAT confirms acceptance of the order.

We reserve the right to:

• Refuse or cancel an order

• Limit order quantities

• Request additional information before processing

• Cancel orders affected by pricing, stock, description, or system errors

• Decline supply where there are safety, suitability, or product compatibility concerns

Where an order cannot be fulfilled, any payment received will be refunded.

6. Pricing

All prices displayed on the website are in Australian Dollars (AUD) unless otherwise stated.

Prices may change without notice.

We reserve the right to correct pricing errors, typographical mistakes, or inaccuracies at any time.

If a pricing error affects an order already placed, we may contact you to confirm whether you wish to proceed at the corrected price or cancel the order.

7. Payments

Payments may be processed through Stripe or other approved payment providers.

By submitting payment information, you authorise us to charge the applicable amount for your purchase.

We do not store full payment card information on our servers.

Payment processing is subject to the terms, conditions, and privacy policies of the payment provider.

OTAT is not responsible for payment processing errors, bank delays, declined payments, or third-party payment provider issues.

8. Complex Assistive Technology Products

Certain products may require additional steps before purchase or supply, including:

• Assessment

• Product trial

• Measurements

• Quote preparation

• Clinical recommendations

• Site or environmental considerations

• Suitability checks

• Additional consultation

These products may include:

• Manual wheelchairs

• Powered wheelchairs

• Mobility scooters

• Electric beds

• Complex seating systems

• Pressure care systems

• Specialised Assistive Technology equipment

• Any custom, modified, or participant-specific equipment

Submission of an enquiry, quote request, referral, or assessment request does not guarantee product suitability, funding approval, product availability, or service provision.

OTAT reserves the right to delay, decline, or refuse supply where there are concerns regarding safety, suitability, clinical appropriateness, environmental compatibility, funding status, product availability, or compliance with manufacturer requirements.

9. Product Suitability

Assistive Technology products may not be suitable for all users or environments.

Customers are responsible for ensuring that products purchased directly online are suitable for their needs, circumstances, environment, size, weight, ability, and intended use.

For complex or higher-risk equipment, professional advice, assessment, trial, or measurement may be required before purchase.

OTAT is not responsible for inappropriate product selection where customers purchase products directly without seeking advice.

10. Shipping and Delivery

Delivery timeframes are estimates only and are not guaranteed.

We are not responsible for delays caused by:

• Manufacturers

• Suppliers

• Freight providers

• Weather events

• Industrial action

• Customs or import delays

• Public holidays

• Incorrect delivery details provided by the customer

• Circumstances beyond our reasonable control

Customers must ensure delivery details are accurate.

Risk in products passes to the customer upon delivery.

Customers should inspect products promptly upon receipt and notify OTAT of damage, missing items, or delivery issues as soon as practicable.

11. Large, Heavy, or Bulky Items

Large or bulky Assistive Technology products may require special delivery arrangements.

This may include:

• Additional freight charges

• Manual handling considerations

• Assembly requirements

• Delivery access requirements

• Longer delivery timeframes

• Separate delivery quotes

Examples may include wheelchairs, mobility scooters, electric beds, mattresses, pressure care equipment, and other large items.

OTAT may contact the customer to confirm delivery arrangements before processing or dispatching such items.

12. Assembly, Installation, and Setup

Some products may require assembly, adjustment, installation, setup, or fitting.

Unless specifically stated in writing, product prices do not include installation, setup, home modifications, technician services, or professional fitting.

Customers must follow manufacturer instructions and safety guidelines.

Where professional installation, setup, or adjustment is required, OTAT may recommend that this is completed by a qualified person.

13. Returns and Refunds

Returns and refunds are governed by:

• Australian Consumer Law

• Our Returns and Refund Policy

Change-of-mind returns may not be available for all products.

Customised, modified, special-order, trialled, fitted, hygiene-related, or participant-specific equipment may not be eligible for return unless required under Australian Consumer Law.

Refund eligibility will be assessed on a case-by-case basis.

Products must be returned in accordance with our Returns and Refund Policy.

14. Australian Consumer Law

Nothing in these Terms and Conditions excludes, restricts, or modifies any rights or remedies available under Australian Consumer Law.

Consumers are entitled to certain guarantees regarding goods and services.

Where required by law, customers may be entitled to repair, replacement, refund, or compensation.

Any limitations contained within these Terms apply only to the extent permitted by law.

15. Warranties

Products may be covered by manufacturer warranties.

Warranty periods, conditions, inclusions, and exclusions may vary between products and manufacturers.

Warranty claims may require:

• Proof of purchase

• Product serial number

• Photographs or evidence of the issue

• Inspection by OTAT, supplier, or manufacturer

• Return of the product where required

Warranties do not usually cover damage caused by misuse, incorrect assembly, unauthorised modification, failure to follow instructions, normal wear and tear, accidental damage, or use outside manufacturer specifications.

Manufacturer warranties apply in addition to any rights under Australian Consumer Law.

16. NDIS Funding Disclaimer

OTAT may supply products that participants choose to purchase using NDIS funding where appropriate.

However:

• OTAT does not guarantee NDIS funding approval

• Funding decisions are made by the NDIA, plan managers, self-managed participants, or other funding bodies

• Product eligibility depends on the participant’s plan, goals, needs, funding availability, and individual circumstances

• Customers remain responsible for payment where funding is declined, delayed, exhausted, or unavailable

• OTAT is not responsible for NDIS plan overspending, funding shortfalls, or funding rejections

Information on this website is general only and should not be relied upon as confirmation that a product will be funded by the NDIS.

17. Clinical and Professional Advice Disclaimer

Information on this website is general in nature.

It does not constitute:

• Occupational Therapy advice

• Medical advice

• Clinical advice

• Diagnosis

• Prescription

• Individualised assessment

• Funding advice

Some Assistive Technology products may require assessment, trial, measurement, or recommendation by an appropriately qualified professional.

Customers should seek professional advice where unsure about product suitability, safety, or funding requirements.

18. Referrals and Enquiries

Submitting a referral, enquiry, quote request, or contact form does not guarantee acceptance, service provision, product availability, funding approval, or supply.

OTAT may request further information before responding or proceeding.

OTAT reserves the right to decline referrals or enquiries where the request is outside our scope, where the product is unsuitable, where safety concerns exist, or where further professional assessment is required.

Submission of a referral does not create a therapist-client, clinician-client, or service provider relationship unless confirmed in writing.

19. Account Registration

Where account registration is available, customers are responsible for maintaining the confidentiality of their login details.

Customers are responsible for all activity under their account.

You must notify OTAT immediately if you suspect unauthorised access to your account.

OTAT may suspend or terminate accounts where misuse, fraud, or security concerns are identified.

20. Promotions, Discounts, and Gift Cards

Promotions, discounts, coupon codes, and special offers may be subject to additional terms and expiry dates.

OTAT reserves the right to modify, withdraw, or cancel promotions at any time.

Promotional offers cannot be exchanged for cash unless required by law.

Discounts may not apply to special-order, customised, complex, or quoted products unless specifically stated.

21. Intellectual Property

All content on this website, including text, images, graphics, logos, branding, layout, design, product descriptions, and other materials, is owned by or licensed to OTAT unless otherwise stated.

You must not copy, reproduce, distribute, modify, or use website content for commercial purposes without written permission from OTAT.

22. Third-Party Links and Services

This website may contain links to third-party websites, tools, payment providers, freight providers, or other external services.

OTAT is not responsible for the content, accuracy, privacy practices, terms, or operations of third-party websites or services.

Use of third-party services is at your own risk.

23. Privacy

Your use of this website is also governed by our Privacy Policy.

By using our website, submitting forms, making purchases, or communicating with OTAT, you agree to the collection, use, storage, and disclosure of information in accordance with our Privacy Policy.

24. Limitation of Liability

To the maximum extent permitted by law, OTAT is not liable for:

• Indirect, incidental, special, or consequential loss

• Loss of income, revenue, data, opportunity, or goodwill

• Delays in supply or delivery

• Website interruptions or technical issues

• Third-party service provider errors

• Incorrect use, misuse, or inappropriate selection of products

• Failure to follow manufacturer instructions or safety guidelines

• Circumstances outside our reasonable control

Nothing in this clause limits rights under Australian Consumer Law.

25. Indemnity

You agree to indemnify OTAT against any loss, damage, claim, cost, or expense arising from:

• Your misuse of the website

• Your breach of these Terms and Conditions

• Incorrect information provided by you

• Misuse or unsafe use of products

• Failure to follow product instructions or professional recommendations

• Unauthorised use of another person’s information

• 
  

26. Force Majeure

OTAT is not liable for any delay or failure to perform obligations where caused by events beyond our reasonable control, including but not limited to:

• Natural disasters

• Fire, flood, storm, or extreme weather

• Pandemics or public health emergencies

• Supplier delays

• Freight disruptions

• Industrial action

• Government restrictions

• Import delays

• Technology outages

• Power failures

• Other events outside our reasonable control

27. Errors, Inaccuracies, and Website Availability

We do not guarantee that the website will be error-free, uninterrupted, secure, or available at all times.

We reserve the right to correct errors, update information, suspend website access, or change website content at any time without notice.

28. Changes to These Terms

We may update these Terms and Conditions from time to time.

Updated terms will be published on this website and take effect from the date of publication.

Continued use of the website after changes are published means you accept the updated Terms and Conditions.

29. Governing Law

These Terms and Conditions are governed by the laws of South Australia, Australia.

Any disputes will be subject to the courts and tribunals of South Australia.

30. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

[Business Name] trading as OTAT

ABN: 

Email: 

Phone:

Address: